1. Introduction and Data Controller
Your personal data is protected in accordance with applicable data protection regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter referred to as the “GDPR”), as well as relevant Belgian legislation.Our full Privacy Policy is detailed below.This privacy policy aims to inform users of the website https://www.enky.com (hereinafter the “Website”) about how their personal data is collected and processed by ENKY SRL.
The data controller is: ENKY SRL
A private limited liability company governed by Belgian law, with its registered office at 231 Avenue Louise, 1050 Brussels, Belgium, and registered under number 0719 458 502.Contact: hello@enky.com
2. What Personal Data Do We Collect?
We only collect the data strictly necessary for the performance of our services. Depending on your interactions with our website, this data may include:
Identity and contact data: First name, surname, email address, phone number, billing and delivery postal addresses.
In the case of B2C leasing: Proof of address and a valid Identity document.
Professional data (B2B): Company name, job title, VAT number, creditworthiness information for setting up leasing or leaseback contracts.
Transactional data: Your order history, subscription details, and payment information (securely processed by our payment providers; Enky never stores your full bank card numbers).
Financial and KYC data (Enky Invest only): As part of your investments, the law requires us to collect identity documents (ID card, passport), proof of address, and information regarding your investor profile (Know Your Customer or KYC).
Browsing and technical data: IP address, browser type, pages visited, time spent on the site, and data collected via cookies on our Webflow and Shopify environments.
3. Why Do We Use Your Data?
The processing of your data is based on specific legal grounds (performance of a contract, consent, legal obligation, or legitimate interest). We use your data to:
Manage your orders and subscriptions: Processing your purchases, delivery, assembly, invoicing, and managing the return of furniture.
Assess your creditworthiness: Analysing applications for rental (Leasing) or buyback (Leaseback) agreements.
Provide customer service: Responding to your enquiries, managing repairs, maintenance, or the exercise of your right of withdrawal.
Manage your investments: Validating your investor profile on Enky Invest and paying your bond yields, in accordance with financial regulations.
Improve our website: Analysing traffic and user experience to optimise our Webflow and Shopify platforms.
Marketing communication: Sending you our newsletters, offers, or latest news, only if you have explicitly consented to do so.
4. With Whom Do We Share Your Data?
Your personal data is never sold to third parties. However, it may be securely shared with our trusted service providers to ensure the proper functioning of our services and the management of our business:
Customer relationship and operations management (ERP/CRM): We use Odoo to centralise the management of our customer files, track sales opportunities, and manage invoicing and our furniture inventory.
Our hosting and technical service providers: Webflow (main website) and Shopify (e-commerce platform).
Our logistics partners: Carriers and assembly teams responsible for delivering and installing the furniture at your premises.
Our payment providers: Secure platforms (e.g., Stripe, banking partners) for rent collection or investment processing.
Legal and administrative authorities: Only if required by law, regulation, or legal proceedings (particularly for Enky Invest).
5. Data Retention
Customer Data: 3 years after the last interaction.
Invoicing/Contracts: 10 years (legal obligation).
Enky Invest (KYC): 5 years after the end of the business relationship.
6. Your Rights (GDPR)
You have the right to access, rectify, delete, restrict, port, or object to the processing of your data. Contact us at: hello@enky.com.
